Heron named one of the top 100 pest control companies in the United States by PCT MagazineMay 5, 2008
THE CREAM ALWAYS RISES TO THE TOP
Heron named one of the top 100 pest control companies in the United States by PCT Magazine
PCT (Pest Control Technology) Magazine publishes its list of the top 100 pest control companies in the country each year. The rankings for 2007 were published in the May 2008 edition, and Heron Pest Control slipped ceremoniously into the number 100 slot.
“There were some other significant factors beyond just the headline that we had made the list.” explains Joe Patti, Heron CEO. “Keep in mind we were just five years old when this list was compiled, and earning a spot on the national stage after just that short a time is real validation that our business model is a superior and effective one.”
“That was further emphasized” he continued, “when you see that out of all the other 99 of our peers, we had the largest year-over-year gains in the country.”
“You can’t show gains that impressive without extraordinary customer retention rates.” says Steve Okros, the company’s VP and Corporate Service Director. “And you can’t have extraordinary customer retention rates if your service is sub par. Customers reward you for exceeding their expectations by allowing you to return to their home again in the future. They punish you for disappointing them by bringing their pest control dollars elsewhere. Our presence on the list after such a short time demonstrates clearly our commitment to superior customer care.”
Heron Pest Control continues to work to develop a culture that revolves squarely around its core service values, and will continue to deliver to our customers what has come to be expected from us, ensuring our spot in the top 100 companies in the United States for many, many years to come.