Grade Our Service
Name
*
Property Address
*
1. What was your impression of our employee?
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Excellent:
Courteous, professional, knowledgeable and able to handle my concerns effectively.
Good:
Above average. They handled my concerns but did not exceed my expectations.
Needs improvement:
I don’t feel that my concerns were handled effectively.
(includes all employees: technicians, service consultants, managers, office staff)
Additional Comments (optional)
2. How effective have our treatments been at your property?
*
Excellent:
All concerns have been addressed and no problems persist.
Good:
Most concerns have been addressed and my property is improving.
Poor:
Treatments have not been effective.
Neutral:
I recently began service so it is too soon to tell.
Specify Services (select all that apply)
*
Lawn
Shrub
Pest Control
Termite
Irrigation
Mosquito Reduction
Palm/Tree Care
Landscape Lighting
Additional Comments (optional)
3. On a scale of 1-10, how would you grade our service
*
9-10: Excellent, exceeds my expectations in every way
5-8: Above Average
3-4: Poor Service, Needs Improvement
1-2: Dissatisfied
Addition Comments (optional)
Additional Feedback: We encourage you to share any specific comments about your experience. We welcome any ideas or feedback that can help us improve our service. If you would like to speak to a customer care-representative, please call us at 1-800-81-HERON.
Additional Feedback:
Would you like for us to respond?
*
No
Yes
(If yes, please include your name and contact information)
Name
First
Last
Phone
Email